CLIENT TOOLS
If we've asked you to download something, this is the only place it comes from.
Two tools: one lets us see your screen when you want help, and one gathers the details of your Mac so we don't have to ask you to read out serial numbers over the phone.
- New Client IntakeJust getting started with us? Fill this out before our first call so we can come prepared.
- Submit a Support RequestAlready a client with something broken or stuck? Log it here. Urgent? Mark it urgent.
- Client PortalEnter your email and we'll send you a link to your invoices and documents.
- Account InventoryHelp us catalog your tech stack — software, accounts, hardware, and services. Useful at the start of an engagement.
- Project FeedbackMid-project or wrapping up? Tell us what's working, what's not, and what you'd change.
We use Zoho Assist for remote help. You start the session, you can see everything we do, and you can end it at any time.
- Join a sessionStart here if we're on the phone. We'll give you a session code; enter it on this page and follow the prompts. Nothing to install ahead of time.
- Quick Support for MacFor regular clients who want to ask for help without a phone call first. Unzip it, open the installer inside, and keep the two files together. (532 KB)
- Quick Support for WindowsThe same thing for Windows. Run the installer and accept the prompts. (3.7 MB)
On a Mac, the first session will ask you to allow Screen Recording and Accessibility in System Settings. That's macOS making sure you meant it, and we'll walk you through it.
A small Mac app we built that collects the details we'd otherwise have to ask for: model and serial number, macOS version, storage, memory, network, battery health, and whether FileVault, the firewall and backups are switched on. It can also check your drive's health and reset the permissions on your home folder.
To send it to us, click Send to Two Bit. It opens an email in your own Mail app with the report attached, so you can read it before you hit send.
- Kind
- Mac application
- Requires
- macOS 14 Sonoma or later
- Size
- 1.3 MB
- Install
- Unzip, drag to Applications, open
- Read your files or see your passwords
- Send anything anywhere on its own
- Change anything without you clicking a button. It only looks at how the machine is set up.
Remote-support scams are common, and they work by sounding official. We will never call you out of the blue asking to connect to your computer, and we'll never ask you to install anything from a site other than this one. If someone claiming to be Two Bit does either, hang up and call us.