HOW WE WORK
The question usually isn't what it costs. It's who you call.
Most small organizations don't have a technology department. They have someone who's good with computers, a web person they hired three years ago and can't reliably reach, and a document of logins nobody fully trusts. That works fine right up until the morning it doesn't.
This page is what the alternative actually looks like, because “ongoing support” is the kind of phrase that could mean anything.
A conversation. No obligation and no sales pitch: the point is to work out whether we're the right fit, and sometimes we're not.
If it does look like a fit, we'll send you a short intake form. It asks what you're using now, who has access to what, and what's actually prompting the call, so our first real conversation isn't spent on paperwork.
Mostly finding out what you already have. That's less obvious than it sounds: in our experience most organizations aren't sure who controls their domain name, and that's the one thing you least want to discover in an emergency.
- 1Find out what existsDomain, hosting, email, the platforms you rely on, and who administers each one. Including anyone who's left and still has access.
- 2Fix the loud thingThere's usually one problem that's been irritating everyone for months. We start there, because trust is easier to build than to explain.
- 3Write it downWhat you have, where it lives, what it costs, when it renews. Most organizations have never had this written down anywhere.
That documentation belongs to you, not to us. If you ever stop working with us, you take it with you.
Quiet, mostly. That's the goal: the months where you barely hear from us are the ones where things are working.
- Website updates and backups
- Security watchCatching the problems that turn into emergencies if nobody looks.
- RenewalsSo a domain doesn't lapse because a credit card expired.
You email or call when something comes up:
- A new staff member needs a laptop set up
- The website needs a new page
- Someone got a suspicious email and isn't sure
- A vendor wants something and you'd like a second opinion before you sign
Call. Don't email and wait. If you can't work, the phone is faster, and that's what it's for.
- We're two people, not a call centerSo we're not promising someone picks up at three in the morning.
- Some problems belong to somebody elseYour internet provider, your bank's software, a platform having a bad day. We'll tell you plainly, help you reach the right person, and not bill you for the privilege of finding out.
What we won't do is disappear, or leave you explaining your own setup to a stranger every time.
Three ways, depending on what you need.
A website, a migration, a security audit. Defined scope, quoted up front, and we tell you before it changes rather than after.
A monthly retainer for organizations that want someone looking after things continuously. Cancel whenever: no lock-in and no long contract.
For occasional help when you don't need an arrangement. Some clients have worked this way with us for years, and that's fine.
We'd rather quote you something real than publish a price list that turns out not to apply. A short conversation is usually enough to give you a number you can budget against.
- A managed service provider
- Selling you a platformWe don't get commission from vendors, so when we say a piece of software isn't worth it, that's the only reason we're saying it.
- Itching to rebuildIf your site is on Squarespace or Wix and it's serving you well, we'll say so and work on it as it is. We move people off a platform when staying costs them something real.
- The cheapest, or the biggest
Have a look at design and web or IT services for the specifics of either side. When you're ready, get in touch or call (816) 237-8087. If you already know you'd like to work together, the intake form is the fastest way to begin.